Can you make different fonts or letters from other languages?
Yes, we can make almost any font that you would like and we do make letters from other languages. Just let us know what font you would like and we will try our best to make it happen. To make letters from another language we would need a picture of the lettering.
DO you offer a warranty?
Yes! All of our products are guaranteed to be free from any defects in quality and finish, and free from any damage caused by shipping (all shipments are insured for your protection). Furthermore, we provide a Lifetime Warranty on all of our cemetery markers. Our warranty covers damage due to weather (rain, snow, ice, extreme heat or cold). Our warranty does not cover damage due to flooding, vandalism, or mishandling upon arrival. Please see our Warranty page for further details.
How long does it take to get get my stone?
As soon as a design is confirmed it takes 6-8 weeks for a grave stone to be delivered. If you need it earlier let us know and we will try our best to get it to you on the date you request (depending upon how soon you need it there may be an additional fee)
can you do other designs that are not pictured on your site?
Yes, we can do almost any design you can imagine. We can do symbols, flags, flowers, etc.
What about the setting/placement of the stone?
The setting or placement of the stone will be your responsibility. Many cemeteries will offer stone setting for a fee, some retail dealers will set stones shipped in but not all. In some cases, our customers set the stone. We do not provide specific instructions on this but would refer you to many sources of stone setting on YouTube. Most stones will require a foundation and that is also your responsibility to contract. A great resource for setting of a stone where a cemetery does not offer the service is a local funeral home that sells stones. They are often contracting with a local company for the service.
Do you make Larger gravestones?
Currently we only make grass level grave markers that are 24"x12"x4" and smaller. Contact us with inquiries regarding larger stones and we will see what we can do.
Do you offer any Discounts?
We offer discounts to low-income families and unique requests on a case by case basis.
Do you ship to Residential Addresses or overseas?
Yes! We will ship to any address you provide including residential addresses and we will ship overseas for an additional cost.
Will the cemetery install the Grave marker even if I do not buy it from them?
Per the regulations of the Federal Trade Commission (FTC) if the cemetery has installation services available to families who purchase a marker from them, they also have to allow you those same services. In some cases monument installation service is included with the purchase of the gravesite. Check the contract you were given when you purchased the cemetery plot. If the cemetery does not have the capability to do the installation (as is the case with smaller cemeteries), we can help locate a company that will do the installation.
Can I install the marker/headstone myself?
We recommend having the cemetery marker or headstone installed by an experienced professional or by the cemetery. Check with the cemetery to see if installation of the cemetery marker or headstone was included with the purchase of the gravesite, in some cases it is included.
What information will I need to provide to place an order
You will need to provide your name, billing address, phone number, and email address. You will also need to provide the an address to ship or a cemetery's name, address, and phone number if you are having the marker shipped to a cemetery. Then, we will need to know the specific details for the monument you are ordering: design, granite color, name, dates, and any other inscription or design elements you would like on the monument.
What are my payment options?
We accept most major credit cards and also PayPal. If you wish to pay by check, money order, or wire transfer please Contact Us for instructions. We begin processing your order once full payment has been received.
What are the requirements of the cemetery?
Every cemetery has their own rules and regulations regarding memorials, usually this is because they want to maintain a consistent aesthetic look to the cemetery. Also, it may be do to state, city, or county codes and laws. The cemetery may require a marker/headstone to be specific dimensions, a specific stone color, or a specific style.
Do I need to contact the cemetery?
YES! Before you place your order, you must contact the cemetery to get their approval on the specific grave marker you wish to purchase. If you need assistance contacting your cemetery or have any concerns regarding your desired grave marker and your cemetery of choice, please Contact Us and we will be happy to help.
Do You charge for shipping?
Yes, we do charge for shipping and the price is dependent upon the size of the stone you select.
Can I Make my own design or do I have to select from your design options?
If you have a design idea that you don't see here our website please Contact Us and we will do our best to make it happen. You can send us drawings/pictures and we will do our best to put it into mosaic for you.